Contoh Percakapan Bahasa Inggris Melalui Telepon Formal dan Informal

Contoh Percakapan Bahasa Inggris Melalui Telepon Formal dan Informal
Contoh Percakapan Bahasa Inggris Melalui Telepon Formal dan Informal

Pagi ini Sandra Dewi harus menelepon beberapa orang. Pertama, dia menelepon pengacaranya dan resepsionis menjawab teleponnya.

Receptionist: Good morning. Siagian & Rekan. How may I help you?

Sandra: Good morning, I’d like to speak to Mr Siagian, please. It’s Ms Sandra speaking.

Receptionist: I’ll put you through (menunggu beberapa menit) I’m sorry, Mr Siagian is not available just now. He’s in a meeting. Can I take a message?

Sandra: No, thank you. I need to speak to him personally. I’ll call back, When will he be free?

Receptionist: I really can’t say, Ms Sandra. I know that he has meetings with clients all morning.

Sandra: I’ll ring back just after lunch and hope to be able to speak to him then.

Receptionist: Very well, Ms Sandra. Goodbye.

Berikutnya Ms Sandra menelepon akuntannya.

Receptionist: If you’ll hold on, Ms Sandra, I’ll see if Ms Tamara is free. (menunggu sejenak) No, I’m sorry, Ms Tamara is away from her desk at the moment. Can I take a message or perhaps Ms Tamara could call you back?

Sandra: Yes, please ask her to call me back as soon as possible. I’ll be in my office all afternoon. Thank you.

Berikutnya Ms Sandra menelepon sebuah Mal.

Sandra: Hello. Could I speak to someone in customer services, please?

Receptionist: I’m sorry, the line is engaged just now. I’m afraid I’ll have to put you on hold.

Karena terlalu lama menunggu, Sandra menutup telepon. Kemudian ia menelepon ibunya.

Sandra: Hello, Mum. I’m just ringing to say that I’ll be home late tonight and so don’t bother to cook dinner. I’ll see you tonight.

Telepon terakhir Sandra adalah kepada temannya Anna, tapi yang menjawab adalah mesin penjawab.

Answering machine: This is Anna speaking. I’m sorry I’m not available to take your call right now, but if you leave a message and your name and number after the tone I’ll get back to you as soon as possible.

Sandra: Hi, Anna. It’s Sandra here. I’m just ringing to confirm lunch on Wednesday. Look forward to seeing you.

Penjelasan Contoh Percakapan Bahasa Inggris Melalui Telepon Formal dan Informal

Expression for telephoning

call

call (someone) back

Digunakan ketika kamu ditelepon tapi tidak ada di tempat dan kamu janji akan menelepon mereka kembali.

Contoh:

  • “I’m in the middle of a meeting just now. I’ll call you back as soon as I can.”
  • “Mr Siagian is in a meeting just now. He says that he’ll call you back this afternoon.”

Yang informal: get back to (someone)

  • “I don’t know if I’m free for lunch on wednesday. I’ll check my schedule and get back to you right away.”
  • “Your husband is in a meeting just now. He’ll get back to you as soon as it finishes.”
I'll call back

Anda mengatakan I’ll call back ketika Anda ingin menelepon kembali orang yang ingin Anda tuju karena orang ybs tidak bisa dihubungi.

Bisa juga memakai frasa I’ll ring back.

  • “I’m afraid Mr Siagian is in a meeting just now.”
  • “Thank you. I’ll call back.”
  • “It will be tomorrow before we have the results of you blood test.”
  • “Thank you. I’ll ring back.”
engage

the line is engaged

Anda berkata the line is engaged ketika orang yang dituju sedang menggunakan teleponnya.

Anda juga bisa menggunakan frasa the line is busy.

  • “I’m sorry I can’t put you through to Mr Siagian just now. The line is engaged.”
  • The line is busy. Would you like to hold or call back later?”
goodbye

Anda mengatakan goodbye di akhir percakapan telepon.

  • “I’ll certainly give your message to Mr Siagian. Goodbye.
  • “I must go now. Goodbye!

Kalau situasinya informal, Anda bisa mengatakan bye atau bye-bye.

  • “Have a nice thirtieth birthday, Sandra. Bye!
  • “It’s been good chatting to you again, but I really must go. Bye-bye!

good morning/good afternoon

Anda mengatakan good morning atau good afternoon tergantung waktu. Itu bisa menggantikan kata hello, jika menjawab telepon bisnis yang formal. Biasanya kalau di perusahaan besar, kita juga mengucapkannya.

  • Good morning. Paramount Service Centre.
  • Good afternoon. Global Publishing.
hello

Anda mengatakan hello untuk menjawab telepon. Bisa juga sambil menyebutkan nama Anda.

  • “Hello!”
  • “Hello! Could I speak to Sandra, please?”
  • “Hello! Sandra Dewi speaking.”
  • “Hello, Sandra it’s Mira.”

Untuk telepon bisnis yang formal, lazimnya mengucapkan good morning atau good afternoon terlebih dahulu.

help

how may I help you?

Anda menggunakan how may I help you? dalam konteks formal, biasanya menjawab telepon bisnis.

  • “Good morning! Siagian & Rekan. How may I help you?
  • “Good afternoon! Global Publishing. How may I help you?
here

it’s … here

Anda mengatakan it’s … here ketika Anda memberitahukan ke orang yang menelepon siapa yang menerima telepon.

  • “Hello! It’s Sandra here.”
  • “Hello! It’s the general manager here.”

Anda juga bisa memakai frasa it’s … speaking or this is … speaking:

  • “Hello! It’s Sandra speaking.”
  • “Hello! This is Mira speaking.”

Anda bisa juga menghilangkan it’s or this is dari ekspresi di atas:

  • “Hello! Ms Sandra here.
  • “Hello! Mira speaking.
message

can I take a message?

Anda memakai can I take a message? ketika Anda menjawab telepon seseorang yang ingin bertemu orang yang tidak ada di tempat.

Anda juga bisa berkata can I give a message to…?

  • “I’m sorry. Mr Siagian is on holiday this week. Can I take a message?
  • “I’m sorry. Tony won’t be in the office till tomorrow. Can I give him a message?
sorry

I’m sorry

Anda berkata I’m sorry ketika Anda memberitahu seseorang bahwa mereka tidak bisa berbicara kepada orang yang mereka cari.

  • I’m sorry. Mr Siagian is not in the office today.”
  • I’m sorry. Ms Sandra is with a client just now.
speak

could I speak to …?

Anda berkata could I speak to …? ketika Anda menelepon seseorang yang malah orang lain yang menjawab teleponnya.

Anda juga bisa pakai frasa I’d like to speak to …

  • Could I speak to Lina, please?”
  • I’d like to speak to the accounting manager, please.

Anda juga bisa memakai frasa may I speak to …? Ini agak lebih formal.

May I speak to the accounting manager, please.

through

I’ll put you through

Anda mengatakan I’ll put you through ketika Anda berusaha menghubungkan orang yang menelepon dengan orang yang dituju.

  • “Mr Siagian seems to be free now. I’ll put you through.”
  • “Ms Sandra is on holiday this week. I’ll put you through to her secretary.

Demikianlah contoh percakapan bahasa inggris melalui telepon formal dan informal (learning english conversation), semoga bermanfaat.

Pelajari juga: Frasa Bahasa Inggris untuk Menulis Surat dan E-mail.

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